At TMP FASHION we hope that you are pleased with your purchases, however we know that sometimes you will need to return or cancel an order. The customer has the right to cancel any order any time within 7 working days after you receive the item. Before you cancel an order you must contact us in writing (to discuss the procedure ). If you cancel you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when returning the item(s), so you should take out insurance to cover the value of the good in question. The goods must be not used , worn or damaged, besides it must be clean and flavorless (e.g. perfume or cigarettes smell)). It also must be applied with all labels, extra accessories (if they are added, e.g. extra straps, insets in bras) and in the same condition as they left TMP FASHION to allow for re-sale with the original packaging and documentation.
Where the customer exercises their right to cancel, the refund (less any deduction agreed and advised) will be returned within 30 days of the cancellation. Any items which have been supplied to you by “special order” will not be accepted as returns unless they have been received and signed for ( you must state this on the delivery note and then contact us immediately). We reserve the right to levy a 25% restocking charge for refused deliveries of correctly supplied goods. All items supplied will leave our store having been checked to be in perfect condition. No returns will be accepted without prior agreement.
Please contact us before returning goods.
Ref;- Customer protection (distance selling ) regulations 2000.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
All offers are subject to availability and while stocks last.
All products sold comply with applicable legislation and customers statutory rights are not affected by these terms and conditions.